CANCELLATION OF RESERVATION
Any cancellation received (by email only) within 3 days prior to Arrival/Check-in date will incur the first night charge. Failure to check-in on arrival date hotel will be treated as No-Show and will incur First Night Room Charges.
If Arrival/Check-in date = 14.08.15,
The Latest cancellation date by Guest = 10.08.15
Should the cancellation make on 11.08.15(by email), Smile Hotel have right to levy the First Night Room Charges.
Any Refund been made are subject to charge RM5 processing fee charges, unless swap to another check in period depend on availability.