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CANCELLATION OF RESERVATION
Any cancellation received (by email only) within 3 days prior to Arrival/Check-in date will incur the first night charge. Failure to check-in on arrival date hotel will be treated as No-Show and will incur First Night Room Charges.
Example :
If Arrival/Check-in date = 14.08.15,  

The Latest cancellation date by Guest = 10.08.15​

​Should the cancellation make on 11.08.15(by email), Smile Hotel have right to levy the First Night Room Charges.
Note:
Any Refund been made are subject to charge RM5 processing fee charges, unless swap to another check in period depend on availability.   ​