Term & Condition
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These terms and conditions, as may be amended from time to time, apply to all our services directly or indirectly (through distributors) made available online, through any mobile device, by email, or by telephone. By accessing, browsing, and using our (mobile) website or any of our applications through whatever platform (hereafter collectively referred to as the “Platform”) and/or by completing a reservation, you acknowledge and agree to have read, understood, and agreed to the terms and conditions set out (including the privacy statement).

These pages, the content and infrastructure of these pages, and the online reservation service (including the facilitation of payment service) provided by us on these pages and through the website are owned, operated, and provided and are provided for your personal, non-commercial (B2C) use only, subject to the terms and conditions set out below. The relationship that we have with the Trip Providers is governed by separate terms and conditions which govern the (B2B) commercial relationship we have with each of these Trip Providers. Each Trip Provider acts in a professional manner vis-à-vis smile hotel.com when making its product and/or service available on or through smile hotel.com (both for its business-to-business (“B2B”) and/or business-to-consumer (“B2C”) relationship). Please note that Trip Providers may have, declare applicably and/or require (acceptance of) – in addition to the policies and fine print as disclosed on the website, their own (delivery/shipping/carriage/usage) terms, and conditions and house rules for the use, access and consummation of the Trip (which may include certain disclaimers and limitations of liability).

I do agree if any cancellation within 3 days prior to Arrival/Check-in date will incur the first night charge. For guests who do not check-in on the arrival date, the hotel will treat it as ‘No Show’ and incur First Night Room Charges. (For a period of MCO – Covid-19 is allowed to cancel without charge)


11, Jalan C180/1, Dataran C180, 43300 cheras selatan, Selangor Darul Ehsan.
  • telephone:

    +603-9544 1055
  • email:

No. 1, Jalan chow kit, off jalan tuanku abdul rahman, 50350 Kuala Lumpur.
  • telephone:

    +603-4050 7722
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